Checkout/ Payment

• Our country's currency is not US dollars, do I need to convert to US dollars for payment?

  If you pay by credit card, the bank will automatically perform a currency conversion to convert your currency to US dollars, you do not need to do anything extra.

• Is my purchase discreet? What do I see on my credit card records?

  We respect your privacy and do our best to ensure your purchase is as discreet as possible. On your credit card records, the charge will be accompanied by a random code. But, please note that some payment tools may display the URL associated with the order.

  The exterior shipping box doesn't contain any marks or information that can identify the contents of the package.

• What are the payment methods?

  We accept credit card, debit card and Paypal. You can see the options during checkout.

• Can I cancel my order?

  Orders are processed every hour, automatically. Once the information is sent to our shipping partner, it is difficult to stop the shipment and cancel the order. We will do our best to assist you with a cancellation, but it is difficult. Please take this into consideration when purchasing.

• Why didn’t I receive an order confirmation? Did my order go through?

  If the payment was successful, you should have automatically received an order confirmation. Please check your spam folder to see if it ended up there!

• Will there be additional customs fees or taxes?

  For most regions (United States, European Union, Australia, Canada), we ship via a local warehouse. Therefore, we have already pre-paid any taxes in order to get it into the country. Please select your country during check-out for more information.

  For other regions, we may ship directly from our main warehouse via DHL. There may be additional taxes. If your region is one of them, you will see a note during checkout. For your information, we put a low value on the goods, to ensure you pay as little taxes as possible. Most people do not pay additional fees- it really depends on how strict your country of residence is.

• I ordered the wrong item(s), can I change the item(s) in my order?

  We are unable to modify your order. If you would like to exchange an unopened product, please contact support for instructions.