Shipping

• What are the shipping method and shipping time?

  Each region has different shipping methods. You will see more information when you choose your country during checkout.

  In countries like USA, Australia, Germany, our order delivery time is usually 1-5 days. Delivery time to other countries is usually 3-10 days. The estimated delivery time for your order can be seen after you enter your shipping address during checkout.

• Can we choose a specific carrier?

  Unfortunately, our shipping partner doesn’t allow us to choose which carrier will do the final delivery. They choose from a variety of carriers, so please keep that in mind when ordering.

• How can I check my order status?

  Log into our website and go to “My Account” on the top right hand side. You will be able to view your order status via this dashboard.

• Why didn’t I receive my tracking number?

  Once your order is in the shipped status, it has been sent and is being processed by our shipping partner. They are in the middle of shipping it. You will receive a tracking number from our shipping partner soon.

• Can I change my order address?

  You can change the shipping address of your order yourself on our website within 1 hour of purchase, or contact us within 1 day to try to change the shipping address.

  However, once a package begins shipping, the process is no longer under our control and the shipping address cannot be changed.

• Is the packaging discreet?

  We value your privacy and ship as discreetly as possible.

  The exterior box of the package will be a standard brown box without any markings referring to our company. Inside the exterior box there should be an additional discreet plain box. Inside that box is the product box.

• Do you ship to my country?

  During checkout, you will see a list of countries we ship to. If the country of your shipping address is not included in the list, it means we cannot ship to this country due to slow shipping times, expensive prices and/or customs issues.